LEGAL DOCUMENTATION
Privacy Policy
Effective Date: January 1, 2026
Introduction
Welcome to DParcels. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our mobile application and tell you about your privacy rights and how the law protects you.
Data We Collect
To provide accurate delivery services, we may collect, use, store and transfer different kinds of personal data about you:
- Identity Data: Includes first name, last name, username or similar identifier.
- Contact Data: Includes billing address, delivery address, email address and telephone numbers.
- Geo-Location Data: Real-time GPS data is collected from our Fleet Partners to track parcels. Customer location is only recorded at the point of order creation.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version.
How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
- To register you as a new customer or fleet partner.
- To process and deliver your order including managing payments, fees and charges.
- To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
- To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
Cookies & Tracking
We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, but some parts of this website may become inaccessible.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data ("Right to be forgotten").
- Object to processing of your personal data.